Things you should know before placing an order.
This website is owned by Walker Books Ltd and its sales fulfilment is operated by Walker Books in conjunction with its agents. Walker Books or its agents shall process any orders placed by you through this website. By placing an order for goods and/or services offered for sale on our website, you agree to the following terms and conditions (Shopping Terms).
These Shopping Terms may be changed at any time by us. If we make any changes to our Shopping Terms we will include a notice on the home page (www.walker.co.uk) and you should then check the changes. You accept that you will have no claim for breach of contract or otherwise in respect of any such alteration. Placing orders for goods on our website will mean that you agree to be bound by the most current version of the Shopping Terms. These Shopping Terms apply to all contracts between you and us. These Shopping Terms were last updated on 13th June 2014.
To be eligible to purchase Goods from our website, you must: (a) be at least 18 years old; (b) specify a valid delivery address; and (c) possess a valid credit or debit card issued by a reputable bank. If you are under 18 years old, you can only purchase Goods with the help of a parent or guardian.
"We, "us", "our", “Walker Books” means Walker Books Ltd. "You", "your" means the person ordering products under these Shopping Terms. "Working days" means all days other than Saturdays, Sundays, and U.K. Public Holidays. "Goods" means the good(s) you have ordered from us using our website.
1.1 In order to purchase Goods from our website, you need to register your details with us. On registration, you must provide us with accurate and complete registration information and it is your responsibility to inform us of any changes to that information (to your email address in particular) by updating your details in the My Account section.
1.2 On first registration you will choose a user name and password (ID). None of our employees or agents will ever ask you for this password. Do not disclose this password to anyone under any circumstances whatsoever.
1.3 You are responsible for all use of your ID and for preventing unauthorised use of your ID. If you believe there has been any breach of security such as the disclosure, theft or unauthorised use of your ID or any payment information you must notify us immediately by contacting us at customerservices.
1.4 Your registration does not in itself entitle you to purchase Goods from us and we are not obliged to accept any or all orders that you place with us.
2. Formation of contract
2.1 All orders for Goods are offers by you to purchase and accepted only when you receive a confirmation email from us to the effect that your order has been processed and your Goods have been dispatched. This will form a contract, which incorporates these terms and conditions, between you and us (Contract).
2.2 Where the use of the Goods is stated to be subject to any instructions or warnings, they are supplied on the condition that such instructions or warnings will be strictly adhered to.
3.1 All prices for the Goods are inclusive of taxes but exclusive of delivery charges.
3.2 The price of an item is the price on the day of your order. We try to ensure that all prices on display on our website are accurate but the price on your order will need to be validated by us prior to processing your order. Where an item’s correct price is higher than the price stated on your order we will contact you to let you know the correct price and give you the opportunity of reconfirming your order or cancelling before we despatch the Goods.
3.3 All Goods are subject to availability. Where stock has run out or Goods cannot for some reason be dispatched, we will contact you by email to inform you of this and give you a likely delivery date for within 14 days. If it is not possible to deliver within 14 days, we will not accept that part of your order. Where these Goods are part of a larger order, we will process and dispatch the available Goods to you in the normal manner in accordance with these Shopping Terms.
4.1 Payment authorisation must be provided by you on the date that you place an order for Goods.
4.2 Payment must be made by credit/debit card. We accept payment by Visa, MasterCard, Switch, Maestro and Delta. Payment will be debited from your account before despatch of the Goods to you.
4.3 Upon receiving your order we will carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds in order to fulfil the transaction. No payment is debited from your card during this pre-authorisation check.
4.4 On some occasions, we are required by the card issuer to perform additional security checks on the payment card, which can delay the order until the card has been authorised.
4.5 You confirm that the credit/debit card that is being used is yours.
4.6 All product prices and delivery charges are shown in UK pounds sterling. Your payment card company will perform any currency conversion, if necessary.
6. Delivery of Goods in the United Kingdom
6.1 We can deliver to any address in the United Kingdom.
6.2 There may be a charge for delivery. Click here for our Delivery Charges.
6.3 All delivery times are estimates only and, while we will endeavour to avoid delay, we will not be liable to you for any loss or damage arising from delay in delivery.
6.4 We may deliver the Goods by instalments. Delivery charges will be those set out at the time you placed your order.
6.5 If we are unable to perform the whole or part of these Shopping Terms due to any cause or event beyond our reasonable control we may, at our option, by notice in writing to you, cancel or suspend these Shopping Terms in whole or in part without liability and without prejudice to our rights to receive payment of the price for all Goods previously delivered.
6.6 If you receive the wrong goods or Goods are damaged in transit, you must contact us within 28 calendar days via the My Account section and confirm to us what has happened. Please refer to the terms and conditions of our Cancellation and Returns Policy.
7. Orders of Goods to and from overseas
7.1 There may be a territorial restriction on our ability to deliver and we will inform you accordingly. It is your responsibility to provide us with a full and accurate delivery address (including country).
7.2 The provisions of clauses 6.2 - 6.6 above apply also to overseas sales of Goods.
7.3 When ordering Goods for delivery overseas you may be subject to import duties and taxes, which are levied once the Goods reach the specified destination. Any additional charges for customs clearance must be borne by you.
7.4 We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information.
7.5 When ordering from us, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the Goods. You are responsible for notifying your local customs office of your purchase. Please be aware that cross-border deliveries are subject to opening and inspection by customs authorities.
7.6 Goods sold by us on our website are despatched from the United Kingdom and cannot be despatched to customers ordering from Australia, New Zealand, the United States and Canada. Customers from these location should visit our sister company websites www.candlewick.com and www.walkerboooks.com.au
8.1 The Goods are at your risk from the time of delivery.
8.2 Ownership of the Goods does not pass to you until we have received in full (cash or cleared funds) all sums due in respect of:
8.2.1 the Goods; and
8.2.2 all other sums which are or become due to us from you on any account.
9.1 We take your online privacy seriously. However, although we use appropriate encrypted security software on our website, the security of any payments transmitted and processed via the Internet cannot be guaranteed. Any losses incurred or sustained by you as a result of transmitting information by means of e-mail or other internet link will be borne solely and exclusively by you.
10. Limitations of liability
10.1 Nothing in these Shopping Terms excludes or limits our liability for death or personal injury caused by our negligence or any other liability which cannot be excluded on a point of law.
10.2 Subject to 9.1 above, we will not be liable to you for any loss or damage in circumstances where or to the extent that:
10.2.1 neither we nor our employees or agents are in breach of a legal duty owed to you;
10.2.2 such loss or damage is not a reasonably foreseeable result of any such breach; or
10.2.3 any increase in loss or damage results from a breach by you of any term of this contract.
10.3 Except as expressly provided in these Shopping Terms and save for fraudulent misrepresentation, all conditions, representations and warranties (express or implied, statutory or otherwise) are excluded to the extent permitted by law including without limitation any implied warranties or conditions as to quality, fitness for purpose and reasonable skill and care.
10.4 Under no circumstances, including negligence, shall we or any affiliated company or individual be held liable for any direct, indirect, incidental, special or consequential damage (including, without limitation whether for loss of profit, loss of business, lost data, viruses that may infect your computer, depletion of goodwill or otherwise), costs, expenses or other claims for economic loss (howsoever caused) which arise out of or in connection with these Shopping Terms or your use of this website generally.
10.5 We further do not warrant that the website or the products and materials contained on such site are error free, or that errors will be corrected, or that this site or the server from which it is run is free of viruses or other potentially harmful codes.
10.6 Our employees and agents are not authorised to make any representations or give any warranty concerning the Goods unless these are confirmed in writing by us. In entering into the Contract you acknowledge that you do not rely on and waive any claim for any breach of any representation or warranty which is not so confirmed.
You agree to defend, indemnify and hold us and any affiliated company or individual harmless from any and all liabilities, costs and expenses, including reasonable legal fees, related to any violation of these Shopping Terms by you or your authorised users, or in connection with the use of the website or the Internet or the placement or transmission of any message or information on this website by you or your authorised users.
12.1 From time to time we may make special offers available to you. These are available for limited periods only.
12.2 Our failure to insist upon the strict performance of any of your obligations under the Shopping Terms will not be construed as a waiver and will not affect our rights to require strict performance of such obligations.
12.3 If any provision of the Shopping Terms or part thereof is found to be invalid or unenforceable, the invalidity or unenforceability of such provision or part will not affect any other provision or the remainder of the provision in which such invalid or unenforceable part is contained, which will remain in full force and effect.
12.4 All notices will be in writing and maybe served by either party on the other by hand or by first class pre paid post. The address for service, in the case of a notice from you to us, is specified at the bottom of this page and, in the case of a notice from us to you, will be the address stated on your order.
12.5 Nothing in these Shopping Terms which form the agreement between you and us will give nor is intended to give rights to any third party under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
12.6 This website may provide links to the websites and services of third parties. Such links are provided for your convenience only, and their provision does not constitute or imply control of or an endorsement of the content of such third party websites by us. You acknowledge that the use of such third party websites is governed by the terms and conditions of use as applicable to such websites.
12.7 These Shopping Terms are governed by and construed in accordance with English law and the parties will submit to the exclusive jurisdiction of the English courts.
12.8 Neither we nor our affiliates make any representation that materials on this website are appropriate or available for use in locations outside the United Kingdom, and accessing them from territories where their contents are illegal is prohibited. Those who choose to access this website from other locations do so on their own initiative and are responsible for compliance with local laws.
13. Comments on how we may improve our service to you
We aim to provide outstanding customer service. If you have any comments about the service you have received from us, please email us at customerservice
14. Contact us
For full details of how to contact us please visit our Contact Us page.
For service of legal notices our details are as follows:
Walker Books Limited
Business Affairs Department
87 Vauxhall Walk
London SE11 5HJ
Cancellations and Returns Policy
Cancellation and return of Goods (non-business customers only)
This returns policy applies to Goods only and does not affect your statutory rights:
1. You may cancel your order for Goods before delivery or within 14 calendar days after the date of delivery if the delivery address is in the United Kingdom or within 28 calendar days after the date of delivery if the delivery address is outside the United Kingdom. Please cancel by using the order enquiry form in the My Account section.
2. No right of cancellation exists where the Goods that you wish to return are (i) audio, video or computer software products that have been removed from the sealed package in which they were delivered; (ii) downloaded material; and (iii) goods that have been personalised or specially ordered. This does not affect your right to return purchases under point 6 below.
3. We will credit your payment card with the cost of the unwanted Goods excluding our delivery charges within 14 days of the date of your cancellation provided Goods have been returned to us within that period, or we have acceptable evidence of their return having been put in hand.
4. Please return the unwanted Goods with the original packaging within 30 days of cancellation. You are required to take reasonable care of the goods while in your possession.
5. Returned Goods will be delivered to us at your cost, unless the Goods are defective or damaged or if we have delivered them to you in error. We will be entitled to deduct the cost of recovering the Goods if you fail to return them following cancellation.
6. If Goods are defective or damaged, please contact us via the order enquiries form on the My Account page. We reserve the right to check if items are damaged or defective before agreeing to reimbursement and ask for proof of damage or defect. We will refund you the cost of damaged or defective goods, our delivery charges and your reasonable return charges.
7. Refunds will be credited to your payment card and will not be paid in cash.