Terms of Supply

Those are the terms and conditions of supply for walker.co.uk and shop.walker.co.uk (the “Website”) operated by Walker Books Ltd. (“Walker/us/we /ours”) of 87 Vauxhall Walk, London SE11 5HJ, registered in England under number 1378601.

 

When purchasing any goods available for sale through the Website (the “Products”), you shall be deemed to accept these Terms of Supply (the “Agreement”). We may update the Agreement from time to time and it is your responsibility to check for such updates at the time of purchase and by using the Website, you are agreeing to such updated terms.

 

In addition, the following terms shall also apply to your use of the Website:

 

Terms of Use for the Website

Privacy Policy for your personal information submitted to or via the Website

 

PURCHASE

Products may be ordered by clicking on the items you wish to purchase and following the prompts that will appear on-screen.

 

After placing an order, you will receive an email from us acknowledging that we have received your order and providing you with an order number.

 

All orders are subject to our acceptance.

  • Where your order is accepted, you shall receive a confirmation following acceptance at which point the Agreement will come into force.
  • Where we are unable to accept your order, we will inform you in writing and you will not be charged for the purchase.

 

If a Product is not available/out of stock, we reserve the right to cancel the order, in which case you will be notified accordingly. If the unavailable Product is part of an order for several Products, the rest of the order will be processed and dispatched to you if available.

 

For the purchase of electronic books, downloadable audiobooks or any other edition through links to other websites, such purchases shall be subject to the terms and conditions of the relevant third-party website. Walker is not responsible for the content of any other website, including any websites through which you may have gained access to the Website or to which you may gain access from the Website. We do not accept any liability in connection with such other websites or links.

 

DELIVERY

The costs of delivery are displayed to you on the Website when ordering.

 

Your order will be delivered to the delivery address within the United Kingdom specified when placing your order within reasonable timeframe. In the event the delivery is delayed by an event outside our control, we endeavour to contact you within a reasonable time. Walker shall not be liable for such delays in delivery.

 

Ownership of the Products ordered will pass on to you upon delivery. If you refuse or fail to take delivery of Products, any risk of loss or damage to the Products shall nonetheless pass to you, and without prejudice to any other rights or remedies we have, you shall remain liable for payment in full for the Products we delivered.

 

Walker can only ship to consumers in the UK.

For sales in Northern Ireland: Walker European Authorised Representative: HackettFlynn Ltd, 36 Cloch Choirneal, Balrothery, Co. Dublin, K32 C942, Ireland. EU@walkerpublishinggroup.com

 

PRODUCT INFORMATION

Whilst Walker uses reasonable efforts to display Products accurately, we cannot guarantee the detailing (including but not limited to the colour) you see on-screen on any given device to reflect the actual detailing of the Products.

 

ISSUES AND DAMAGES

If you don’t get an order confirmation email, please check your spam or junk folder before contacting us at onlineshop@walker.co.uk

 

If you don’t get your order within a reasonable timeframe, please check your spam or junk folder before contacting us at onlineshop@walker.co.uk

 

Please inspect your order upon receipt and in case of any issues with the order contact us at returns@walker.co.uk as soon as possible and in any case within 30 days from receipt of the order, in writing giving your name and order number.

 

Walker shall only be responsible:

  • In the event any Product in your order is damaged when delivered to you or lost while in transit;
  • In the event the Product delivered is not the Product you ordered;
  • In the event any Product has defects not being caused by any act, neglect or default on your part.

 

RETURNS AND REFUNDS

Returns:

To return a Product, please contact us at returns@walker.co.uk within 30 days of receipt of your order and include your order number.

 

The following cannot be returned:

  • Products received over 30 days prior to the return and/or return request
  • Products purchased through a third-party website
  • Products in poor condition due to any act, neglect or default on your part

 

Refunds:

Walker issues refunds on a case-by-case basis. To be eligible for a refund, your item must be in the same conditions that you received it, unused and, if applicable, in its original packaging.

 

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at returns@walker.co.uk

 

We reserve the right to charge you for any return shipping fees.

 

We reserve the right to refuse Products returned back to us without first requesting a return or without your order number.

 

LIABILITY DISCLAIMER

See Terms of Use

 

GENERAL

This Agreement is between you and us and you may not transfer or assign any or all of your rights or obligations under its terms.

 

Any notices given by you to us must be given in writing to the contact details set out in this Agreement.

 

If any provision of these terms and conditions is found to be unenforceable, all other provisions shall remain unaffected.

 

This Agreement and any other document expressly referred to herein (including but not limited to the Terms of Use and Privacy Policy) represent the entire agreement between you and Walker.

 

This Agreement shall be governed by English and Welsh law and English Courts will have exclusive jurisdiction over any claim arising from or related to this website.

 

Merchant of Record

You are purchasing from Reach in the way we describe below. Depending on your location “Reach” refers to With Reach (EU) Limited ÖU (registration #14571597, “Reach EU”), Reach Ltd. (“Reach Canada”), With Reach (Australia) Pty. Ltd. ("Reach Australia"), With Reach UK Ltd. (registration #08507554, "Reach UK"), or With Reach (USA) LLC ("Reach USA").

The item(s) that you are purchasing will be sold by Reach to you. You will provide your payment information, shipping address, and any additional information required or requested to complete your order directly to Reachfor Reach to process your payment and complete your order.

Your order is subject to: (1) these Reach Terms of Service; (2) the Reach Privacy Policy; and (3) any relevant terms and conditions imposed by any other applicable third parties, including the party supplying the products. By completing your purchase, you confirm that you have read and agree to be bound by all of these.

 

By placing an order, you understand and agree that:

  1. You are purchasing from, and providing your information to, Reach. Reach is entitled to verify and authenticate your payment information, and if it is unable to verify this information, Reach may contact you and/or your payment card issuer to confirm your identity and/or your intent to place the order.
  2. If there is an error in the price listed for a product on the website from which you are purchasing or in the price applied to the product during the sale of and processing of your order, Reach is entitled to contact you, correct the price, and/or cancel your order.
  3. If Reach is able to successfully verify your payment information, payment details for your order will be processed by Reach as the seller of the goods to you.
  4. Once Reach processes your payment information and the transaction is verified, the items you purchased will be fulfilled directly by the party supplying the goods, by delivery or other means.
  5. Reach may refuse service, refuse to process or complete orders, remove or edit content, or cancel orders for any reason or for no reason, in its sole discretion.
  6. If you are under the age of majority in the jurisdiction in which you reside, approval of your parent or guardian is required to complete your purchase.
  7. In some jurisdictions, Reach obtains payment processing services through affiliates or third-party service providers. In such instances, such affiliates and third parties are obligated under their contract with Reach to comply with strict privacy and data protection requirements.

 

Here are some other things to understand about your order:

 

Currency. You may select your preferred payment method and currency from a list of options available at the time of checkout. Please note that the relative value of currencies may vary, and as a result, the actual purchase price for items in your order may vary based on the currency selected.

 

Billing. If you use a payment card or other electronic form of payment as your payment type, your bank or payment card statement will include a reference to "Reach" and the party supplying the goods.

 

Shipping. Items in your order may be fulfilled via a single transaction, or via multiple transactions. If items in your order are fulfilled via multiple transactions, or if your order is only partially fulfilled, you will only be charged for those items that are actually fulfilled

 

Chargebacks, Fraud Prevention and Void Transactions. For your protection, Reach may use various fraud prevention protocols and policies, and industry-standard verification systems, to reduce fraud and minimize chargeback risks. You must comply with such protocols and policies, including card authentication, and "ship to" and "bill to" address verification. Once an order is placed, you may not change any authenticated payment information or any verified "ship to"/ "bill to" address. If there is a systemic error which results in the processing or acceptance of a transaction for which authorization has been declined, that transaction will be void.

 

Product. You may have the benefit of a manufacturer’s warranty in respect of the item(s) purchased and you should refer to the relevant documentation supplied with the item in this regard.

 

Customer Service and Returns. Questions or concerns about your order may be directed to Reach. Reach will work with the party supplying the goods as necessary to resolve your issue. If the party supplying the goods allows for returns on orders, Reach will assist you in processing a return in accordance with that party’s policy, including reimbursement for the original sales prices of returned products, if authorized.. Reach may refuse any return requested if a restriction applies to the item for which the return is requested.

 

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY. This paragraph is not applicable to you if you reside in Quebec, Canada. REACH PROVIDES ITS SERVICES ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE EXTENT PERMITTED BY LAW, REACH MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE PRODUCTS DEPICTED ON OR ORDERED FROM THE WEBSITE, THE PROVISION OF REACH’S SERVICES, OR THE INFORMATION OR CONTENT DISPLAYED ON OR ACCESSIBLE VIA THE WEBSITE INCLUDING THE CHECKOUT PROCESS. YOU EXPRESSLY AGREE THAT YOUR USE OF REACH’S SERVICES IS AT YOUR SOLE RISK. REACH DOES NOT WARRANT THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY PRODUCT IMAGES, DESCRIPTIONS OR SPECIFICATIONS PROVIDED ON THE WEBSITE.

 

NEITHER REACH, NOR ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, VENDORS OR SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, DIRECT, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING WITHOUT LIMITATION FOR ANY LOSS OF DATA OR PROFITS, THAT MAY BE INCURRED OR RESULT IN CONNECTION WITH YOUR USE OF (OR INABILITY TO USE) REACH’S SERVICES OR PRODUCTS PURCHASED THROUGH REACH, EVEN IF REACH HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN THE EVENT THAT REACH IS FOUND TO BE LIABLE TO YOU FOR ANY DAMAGE OR LOSS CONNECTED WITH YOUR USE OF REACH’S SERVICES OR ANY PRODUCTS PURCHASED THROUGH REACH, REACH’S AGGREGATE LIABILITY SHALL NOT EXCEED $100 USD.

 

Intellectual Property. All content on the s website, including in the checkout process, such as software, object code, source code, text, graphics, logos, button icons, images, audio clips, and digital downloads, is the property of Reach, the party supplying the goods, or their respective licensors, as may be applicable, and is protected by United States and international copyright laws. All designs, graphics, logos, page headers, button icons, scripts, and service names are trade-marks or registered trade-marks of the party supplying the goods or Reach, as may be applicable, in the U.S. and/or other countries. Such trademarks may not be used without the prior written authorization of the Merchant or Reach, as may be applicable.

 

General Terms. The following general terms apply whenever you place an order:

 

  1. Compliance with Applicable Laws.

You certify that any products purchased through an order will not be exported, sold, or transferred in violation of any applicable laws, including without limitation any applicable export control and economic sanctions laws and regulations. It is your responsibility to know the laws of the country into which you are importing any products that you order. By placing an order you certify that the import of the products you have ordered to the country of the shipping address you have provided does not violate any laws or regulations of that country.

  1. Privacy.

To complete your order you will be providing personal information to Reach and you consent to your personal information being collected, used, processed, disclosed and/or stored by Reach and our service providers as may be required in order to process and complete your order and otherwise provide the services you have requested, in accordance with Reach’s Privacy Policy. Reach accepts no liability or responsibility for the collection, use, processing, disclosure or storage of your personal information by the party supplying the goods or any service provider engaged by that party. The collection, use, processing, disclosure and/or storage of your personal information by the party supplying the goods or its service providers is governed by that party’s privacy policy.

 

The party supplying the goods and Reach may analyze transactional data for the purpose of identifying trends, statistics and measurements that could contribute to the enhancement of customer experience and/or the services provided by Reach. Any transactional data analyzed for these purposes will be aggregated and anonymized, meaning that any personally identifiable information will be removed.

 

  1. Electronic Communications.

When you place an order, you are communicating with Reach electronically, and you consent to entering into this agreement by electronic means, and to receive communications from Reach electronically/via email.

 

  1. Modifications.

You acknowledge that Reach may make changes to its system, policies, and these Terms of Service at any time. Reach will ensure that the current version of these Terms of Service is presented every time you make an order. You are responsible for reviewing these Terms of Service each time you make an order. If you do not agree to any change in the Terms of Service, you must not complete your order. Any order placed after the effective date of a change will constitute your agreement to the change and to the current Terms of Service.

 

  1. Severability.

If any or any portion of these Terms of Service is found to be invalid, void, or for any reason unenforceable, that term or portion of terms will be severed, and will not affect the validity and enforceability of the remaining terms.

 

  1. Governing Law.

If you reside in Canada (other than in Quebec), these Terms of Service are governed by and construed in accordance with the laws of Canada. If you reside in the province of Quebec, these terms of services are governed by and construed in accordance with the laws of Quebec and the laws of Canada applicable therein. If you reside in Australia, these Terms of Service are governed by and construed in accordance with the laws of Australia. If you reside in the US, these Terms of Service are governed by and construed in accordance with the laws of the US. If you reside in a country in the European Union, these Terms of Service are governed by and construed in accordance with the laws of Estonia. Otherwise, these Terms of Service are governed by and construed in accordance with the laws of England and Wales.

 

  1. Notice.

If you need to contact Reach, you may do so at https://www.withreach.com/support/shopper-support. Our addresses are:

 

Reach UK: 3 Lloyd’s Avenue, London, UK EC3N 3DS

Reach Canada: 2300, 150 9 Avenue SW, Calgary, AB T2P 3H9

Reach EU: Maakri 19, 10145 Tallinn, Estonia 10145

Reach Australia: 18 Lagoon Road Burpengary QLD 4505

Reach USA: Pier 26 Box 5 North "The Embarcadero", San Francisco, CA 94105

 

  1. Proceedings.

Any action or proceeding arising out of or relating to these Terms of Service must be brought in the courts of England and Wales and you hereby irrevocably agree to the jurisdiction of the courts in London, United Kingdom for all such purposes.

  1. Language.

The parties have agreed and expressly requested that this agreement and all documents related to it be drawn up in English. Les parties conviennent et exigent expressément que ce contrat et tous documents émis en vertu de celui-ci soient rédigés en anglais.